Acceptable Use Policy

1. Purpose & scope

This Acceptable Use Policy ("AUP") describes what you may and may not do on Senova, our AI web-app builder and hosting platform. It applies to everything you build, deploy, host, store, transmit, or send using Senova — including the prompts and instructions you give our AI, the code and content it generates, the applications you publish, the domains you connect, and any email or messages sent through the platform.

This AUP is incorporated by reference into and forms part of our Terms of Service. Capitalized terms not defined here have the meaning given in the Terms. Where this AUP and the Terms appear to conflict, the more restrictive provision governs. You are responsible for your own use and for the use of anyone you allow to access your account or projects.

We may update this AUP from time to time. Because online abuse evolves quickly, this list of prohibited activities is illustrative, not exhaustive. Conduct that is harmful, deceptive, or unlawful may violate this AUP even if it is not specifically listed below.

2. Prohibited content

You may not create, host, store, distribute, or link to any of the following through Senova:

• Illegal content. Anything that violates applicable law, or that facilitates or promotes illegal activity.
• Child sexual abuse material (CSAM) — zero tolerance. Any content that sexualizes or exploits minors is strictly forbidden. We act on this immediately, preserve relevant evidence, and report to the National Center for Missing & Exploited Children (NCMEC) and other authorities as required by law. There are no warnings and no appeals for CSAM.
• Violent extremism and terrorism. Content that promotes, incites, or provides support for terrorism, violent extremism, or mass violence, or that solicits participation in it.
• Non-consensual intimate imagery. Intimate or sexually explicit images or recordings of a person shared without their consent, including deepfakes and other synthetic media depicting real individuals.
• Hateful content. Content that attacks, dehumanizes, degrades, or incites hatred or violence against people based on race, ethnicity, national origin, religion, disability, sex, gender identity, sexual orientation, age, or other protected characteristics.
• Intellectual property infringement. Content that infringes another party's copyright, trademark, patent, trade secret, or other proprietary rights, or that circumvents technical protection measures.

3. Prohibited conduct

Regardless of the content itself, you may not use Senova to engage in the following:

• Malware and phishing. Building, hosting, or distributing viruses, ransomware, spyware, or other malicious code, or operating pages designed to harvest credentials or deceive users into disclosing sensitive information.
• Spam. Sending bulk unsolicited messages, operating link farms or doorway pages, or engaging in other high-volume, low-value distribution designed to manipulate rankings or inboxes.
• Fraud and scams. Running fake stores, investment or crypto scams, pyramid or Ponzi schemes, deceptive "prize" offers, or any scheme intended to obtain money or data under false pretenses.
• Deceptive impersonation. Impersonating a person, brand, or organization, or misrepresenting your identity or affiliation in a way likely to mislead others. Clearly labeled parody and commentary are permitted.
• Unlawful data collection. Collecting, processing, or selling personal data without a lawful basis or required consent, scraping data in violation of others' terms, or building surveillance tools that infringe privacy rights.

4. Security & platform integrity

To keep Senova safe and reliable for everyone, you may not:

• Attack, disrupt, or attempt to gain unauthorized access to Senova, our infrastructure, other customers, or any third-party system — including denial-of-service attacks, brute-forcing, or exploiting vulnerabilities.
• Bypass, disable, or interfere with rate limits, quotas, usage metering, authentication, sandboxing, or other technical or security controls.
• Run cryptocurrency mining, distributed computing, or other workloads that consume disproportionate resources for purposes unrelated to your application.
• Conduct unauthorized scanning, penetration testing, or probing of Senova or third-party systems. Report suspected vulnerabilities responsibly to [email protected].
• Use the platform to relay traffic in order to conceal its origin, or to operate open proxies or anonymization services for abusive purposes.

5. AI-specific rules

Senova's AI accelerates building — it does not relieve you of responsibility for what you ship. When using our AI features, you may not:

• Use generated text, images, code, or other output to deceive, defraud, or mislead people, including presenting AI-generated content as authoritative fact where accuracy matters and passing off synthetic media as authentic.
• Build applications or tools whose primary purpose is to produce, facilitate, or distribute content prohibited by this AUP.
• Attempt to bypass, jailbreak, or otherwise defeat the safety systems, filters, or usage policies that govern our AI, or use prompts engineered to elicit disallowed outputs.
• Generate content at scale for spam, disinformation campaigns, fake reviews, or coordinated inauthentic behavior.
• Misrepresent AI-generated output as human-created where such a representation would be deceptive or is prohibited by law.

6. Email & messaging

If your Senova application or project sends email, SMS, push notifications, or other messages, you must:

• Comply with all applicable anti-spam and electronic messaging laws, including the U.S. CAN-SPAM Act, Canada's CASL, and the EU ePrivacy rules, as relevant to your recipients.
• Send commercial or marketing messages only to recipients who have a lawful basis or valid consent to receive them.
• Honor unsubscribe and opt-out requests promptly, and provide a clear, working mechanism to opt out in every commercial message.
• Accurately identify the sender and never use false or misleading headers, subject lines, or routing information.
• Refrain from sending to purchased, harvested, or otherwise non-consensual recipient lists.

7. Enforcement

When we believe this AUP has been violated, we may take any action we consider appropriate, including:

• Removing, disabling, or restricting access to the offending content, application, or domain.
• Throttling, rate-limiting, or degrading service for the affected project or account.
• Suspending or terminating the affected project, feature access, or the entire account.

Where practical we aim to give notice and an opportunity to fix the issue, but in emergencies — such as active harm, security threats, legal risk, or CSAM — we may act immediately and without prior notice. We may also preserve relevant records and report illegal content or conduct to law enforcement or other appropriate authorities. Enforcement action does not entitle you to a refund and does not limit any other remedies available to us.

8. Reporting abuse & appeals

If you encounter content or conduct on Senova that you believe violates this AUP, please report it to [email protected]. Include the URL or project involved, a description of the issue, and any supporting detail so we can investigate quickly. We review reports promptly and prioritize those involving imminent harm.

If we take enforcement action against your account or content and you believe it was made in error, you may appeal by replying to the enforcement notice or writing to [email protected]. Describe what happened and why you believe the action should be reconsidered, and we will review your appeal in good faith. Please note that appeals are not available for certain categories, including CSAM, where action is final.